Privacy Policy for Bet365 Users

This Privacy Policy explains how bet365 collects, processes, and protects your personal information when you use our services. By using our platform, you acknowledge and accept these terms. If you disagree, please refrain from using our services.

We process personal data provided through our website, phone, or other communication channels to manage your account and services efficiently.

“Bet365” refers to Hillside (Sports) ENC & Hillside (Gaming) ENC, registered in Malta (P1811 & P1812), with offices at Office 1/2373, Level G, Quantum House, 75 Abate Rigord Street, Ta’ Xbiex XBX 1120, Malta.

For any concerns or inquiries about your data, reach out to us at [email protected]

We process your personal data only when legally required, including:

• Fulfilling contractual obligations;
• Meeting legal requirements;
• Based on your consent;
• For legitimate business interests;
• In the public interest;
• To protect vital interests.

Processing personal data for business reasons is done while ensuring fairness and transparency. If legitimate interests are cited, you will be informed and given the opportunity to raise objections unless overriding legal grounds exist.

Your data is securely stored and retained as long as you are a customer. If you close your account, we retain your data only for the minimum duration required by legal and regulatory obligations or for technical reasons.

If you choose not to provide us with your Personal Data, it may limit our ability to comply with legal requirements, fulfill contractual obligations, or deliver essential services related to your account. Without this information, we may not be able to offer certain products or services.

We gather, utilize, and process various types of information, which include:

• Details you submit by filling out forms on our Website or by contacting us via email or other communication channels;
• Records of interactions, including emails, phone calls, and other correspondences;
• Responses to surveys or customer feedback initiatives;
• Transaction details from interactions with us, whether conducted online, by phone, or through other means;
• Data related to your Website visits, such as traffic logs, location data, and other communication records.

Additionally, when appropriate and lawful, we may obtain Personal Data from publicly accessible sources, including online searches, corporate registries, and media publications.

All calls to and from our Customer Contact Centre are recorded for training purposes, security enhancement, and resolving service-related inquiries.

By engaging with the social features in our products (such as chat forums), your data may be stored, recorded, or processed as part of our services.

For detailed information on how we use cookies, please refer to our cookie policy.

Your personal information may be shared within our company group or with the following entities:

• Regulatory bodies, law enforcement, and legal authorities;
• Credit and fraud prevention agencies;
• Identity verification services;
• Sports governing organizations;
• Third parties that introduce you to our services;
• Service providers required to fulfill your requests;
• Any third parties you explicitly authorize us to share data with.

Depending on the services you use, we may need to share your data with relevant third parties. If this requires transferring your Personal Data outside the European Economic Area (EEA), we ensure the necessary safeguards are in place.

We may also disclose personal data to affiliated companies, business partners, or successors in the event of business restructuring.

We will only transfer your Personal Data outside the EEA under the following conditions:

• You have explicitly consented;
• It is necessary to fulfill a contractual agreement with you;
• Legal or regulatory obligations require us to do so.

When transferring data beyond the EEA, we ensure compliance with relevant data protection standards using one of the following measures:

• The recipient country has been recognized by the European Commission as having equivalent data protection standards;
• Binding contracts obligate the recipient to uphold the same data protection standards as within the EEA;
• Standard contractual clauses, corporate rules, or other approved mechanisms ensure the protection of your data.

In some instances, we may be legally required to share data with third parties without control over how they protect it.

You have several rights concerning your Personal Data, including:

• Withdrawing consent when previously granted (without affecting prior lawful processing);
• Filing complaints with relevant Data Protection Authorities;
• Accessing the Personal Data we hold about you;
• Requesting corrections to inaccurate or outdated information;
• Requesting data deletion under certain circumstances;
• Restricting the processing of your data in specific situations;
• Requesting data portability, allowing you to receive or transfer data to another provider;
• Objecting to processing based on our legitimate interests;
• Contesting automated decision-making and requesting human review.

For further details, contact us at [email protected].

We may revise this policy periodically, so we encourage you to review it regularly.

If any significant changes occur, we will notify you through email, website notices, or other agreed communication channels. You will have the opportunity to review and understand these changes before they take effect.

We will not implement significant changes without obtaining your explicit consent. If you choose not to accept the updates, it may affect our ability to continue providing some or all of our products and services.